| Issue ID | 1556824 |
| Internal NHTSA # | 11196945 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKC |
| Model Year | 2016 |
| File date | 22/01/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My sync software was automatically updated from version 2. 3 to version 3. 0, after that update, my voice recognition and audible navigation turn-by-turn prompts no longer work. After contacting the ford hotline i was instructed to take the car to my local dealership. After 5 hours diagnosing the problem, they charged me $100 and informed me that i would need to have the apim replaced at an addition cost of $800. I did not have this part replaced. This has caused a serious safety concern in that i can no longer use hands-free mode for controlling the phone or for accessing other voice activated devices such as navigation system, nor do i receive audible prompts while navigating. After googling, i find that this issue is very common . I feel that ford should repair this problem at no cost to me since they were the ones that caused the problem during their automatic update. |
| Vehicle Mileage at Failure | 28070 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | REEDSVILLE, PA |
| VIN pattern | 5LMCJ2D90GUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |