| Issue ID | 1463492 |
| Internal NHTSA # | 11090477 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SPORTAGE |
| Model Year | 2012 |
| File date | 01/04/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2012 kia sportage for my daughter four months ago. Last week she was driving late at night on the freeway and she heard a loud bang, lost power and was able to coast over to the side of the road. The car filled up with smoke as all the oil had drained out and the hot engine was burning it. I had to have it towed to the nearest kia dealership. They determined that the piston had gone through then engine block. They told me that i should have to only pay $119 dollars to pull the head gasket and kia should cover the cost of a new engine. After pulling the gasket they told me the blown engine was no fault of kia and since the car had not been serviced there the dealership would not pay to fix it. After many hours of research i learned that the same model and same year the engines i have has been involved in a recall. The only difference between the two engines is they come out of different manufacturing facilities. This makes absolutely no sense since the engines are having the exact same issues. I absolutely do not have $6800 to pay for a used engine which has more miles on it then the one that was blown. Not to mention it takes the value down considerably. We would live in constant fear that the engine would blow again putting my daughter in danger. I have gotten one message from the escalation department. I have tried to call back repeatedly, with no return call. This experience and treatment by a company that supposedly prides themselves on their customer service is deplorable. Update. I received a call on 4/16/2018 from a kia consumer complaint representative. We talked extensively about the situation. He assured me he would be working on a solution and told me he would call me within 5 business days. As of 4/27/2018 still no call. I would have called him sooner but i just got out of surgery a few days ago. |
| Vehicle Mileage at Failure | 62269 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NAPLES, FL |
| VIN pattern | KDPC3A26C72XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |