| Issue ID | 1689135 |
| Internal NHTSA # | 11354247 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SPORTAGE |
| Model Year | 2011 |
| File date | 01/08/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have a 2011 kia sportage. I received a recall letter from kia on 2019 that my oil pan needed replaced. The letter stated that if left unfixed it could cause damage to the engine. I took it to the kia dealer they replaced it free of charge. Several months after the car started to make a loud knocking sound from the engine. The car started to feel as if it would not fully go on excelration. I called the kia dealer several time. They notified me of a kia engine recall however told me the vin number doesn't qualify. The service manager told me i could schedule a diagnostic test for the car but i would need to pay $150 service fee. I cancelled the appointment and scheduled with a private mechanic due to services manger telling me i am responsible for the fees. I was unable to take my car to my mechanic because the car stopped working the following morning. I was driving on the interstate and the engine starter bri make a loud knocking sound. The car just stopped on the interstate. When i pressed the gas to excelrate . I had the car towed to the kia dealer who told me the engine is stuck and was not worth replacing. My husband and i decided to leave the car at the dealership and followed up with kia consumer affairs. They 30 days later sent a letter that they will replace part of the engine but i would be responsible for the service fee around $2200 pretax. I don't feel this issue is handled appropriately. I believe the engine failed as part of the safety recall. The car is 2011 and had a defective oil pain until 2019. I believe this is what caused my engine to fail. I do not believe that kia has been honest about the recall or fairly handling the issues. |
| Vehicle Mileage at Failure | 150000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CANTON, OH |
| VIN pattern | KNDPB3A28B7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |