| Issue ID | 1455506 |
| Internal NHTSA # | 11080927 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2016 |
| File date | 06/05/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Last year i found out that when i engaged reverse right or left a grinding noise was coming from the steering column area. Also when i was driving over a speed bump or in a dip a squeeking sound was coming from the back of the car. I took the car to the [kia of orange,210 katella ave.,orange,ca. 92867, (714)453-3800], twice 5/6/2017 & 14/9/2017, but they couldn't or didn't know how to fix the problems. On 1/26/2018 i called kia corporate office in irvine (800)333-4542 and explained to "lorre" the problems that my car has and that i took it to kia of orange which they couldn't fix in addition to their bad customer service that i had anytime i took the car for service. Her response over the phone and with her emails was pathetic,in denial and supportive for the kia of orange. I will never buy a kia/junk again. |
| Vehicle Mileage at Failure | 6300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | IRVINE, CA |
| VIN pattern | KNDJN2A28G7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |