| Issue ID | 1692016 |
| Internal NHTSA # | 11360373 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2015 |
| File date | 20/08/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I got a recall notice letter from kia regarding my kia soul. I took it in and they supposedly repaired the catalytic converter. Starting in august 2020, my check engine light came on. Brought it to the dealer who supposedly fixed it and they said it was indeed the catalytic converter. They put in a request to have it fixed only for corporate to decline saying it was no longer in warranty and has it escalated to the higher ups of corporate. I spoke to melissa on september 21, 2020 around 3:45-4:00 p. M. Eastern time for her to tell me they had already repaired once at good will at the dealer and a second time will be declined. However, i explained a catalytic converter should be good for up to 10 years and this particular vehicle had a recall that again failed. Upon reading about the recall, i know it can cause a fire if not repaired. I do not believe they fixed the recall/or that the recall part was a defective one. Please help me with getting kia to resolve this issue. The date below is an approximate date. |
| Vehicle Mileage at Failure | 143000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ORLANDO, FL |
| VIN pattern | KNDJN2A2XF7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |