| Issue ID | 1583625 |
| Internal NHTSA # | 11232905 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2015 |
| File date | 04/07/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On the 4th of july i was traveling on the highway and my car started to slow down a little bit didn't think anything of it pushed down on the gas to pick speed back up, got off of my exit, i came to a full stop went to go and my oil light was flashing the engine had a horrible ticking noise. I pulled into the parking lot checked my oil, i had none. I then got a ride to the store we filled the oil back up turned on the car and the engine noise was even louder i then quickly turned it off. I left the car in the parking lot over night got it towed to kia of dartmouth where they told me i had no damage or leaks but i needed a new engine $6,000 to re-place since i am second owner the warranty runs out at 60,000 miles and i am at 69,295 they won't pay for it. Tired to get me into a new car but they couldn't since i don't have 6,000 for a new engine and i owe $7,000 on the car. I had the car towed to a safe place where i now still have to pay the loan and insurance for it to sit. I have been in contact with kia consumer they told me they would give me an answer by tuesday 7/16 no one called. I called today 7/17 the women i spoke with said she tried to find the rep i spoke with before but couldn't she would send him an email to call me which he did and all he said was the towing company wouldn't give him any information i told him i used at&t roadside if that helps he said yes hung up on me and hasn't called back. I have kept up with all my oil changes and routine maintenance at quirk kia in braintree, have all my receipts to prove it. I even had an oil change and sticker scheduled for 7/11. |
| Vehicle Mileage at Failure | 69295 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEW BEDFORD, MA |
| VIN pattern | KNDJP3A5XF7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |