| Issue ID | 1590958 |
| Internal NHTSA # | 11243052 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2014 |
| File date | 22/10/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On 10/22/2018, while driving my 2014 kia 2. 0l gid soul, at or under 60 mph on a paved highway, moving in a straight line, i heard a clunk and the engine died at 128,048 miles. This vehicle was purchased new. All maintenance was conducted at only 2 kia dealerships while under warranty. The vehicle was towed to the primary dealership but had to towed to storage several days until i returned . It was subsequently towed back to the dealership- now under new ownership. I requested a diagnosis of the engine failure but it was not done, reason unknown, so i ordered an engine replacement. The vehicle was in the shop april 10 to june 25, 2019, at which time i turned in my rental car and paid for the engine- again, not receiving a report as to why the engine failed in a catastrophic manner. Between 5/22/2019 and 7/30/2019, i attempted to communicate with kia usa by phone and emails to consumer affairs. On 7/30/2019, during a phone conversation, representative brandon offered a reimbursement of $750 for rental and towing fees in lieu of discussing something reasonable to the costs totaling $8,193. 43. He was to call me back on or about 8/02/2019 but has not. Today, 8/10/2019, i went to add a message to (kia) case number 13186735, only to learn that "this case has already been closed..." i believe that kia is attempting to avid reimbursing me for a loss not my fault. Records and correspondence are available. (-end-) |
| Vehicle Mileage at Failure | 128048 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOAP LAKE, WA |
| VIN pattern | KNDJP3A52E7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |