| Issue ID | 1581364 |
| Internal NHTSA # | 11231218 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2014 |
| File date | 31/12/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 kia soul. The contact stated that the engine was in the process of being rebuilt at her expense after shutting down on the highway. The contact received a recall notice for nhtsa campaign number: 19v120000 (engine, engine and engine cooling). The vehicle was taken to cowboy kia (443 n interstate 45 s, conroe, tx 77301, (936) 494-0600) where it was confirmed that the engine needed to be replaced. The contact stated that the manufacturer's consumer affairs office had not communicated with the dealer. As a result, the vehicle had not been repaired and had been at the dealer since the end of april. The dealer provided a loaner vehicle. The contact felt that the consumer affairs office was ignoring her. The failure mileage was 70,000. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | CONROE, TX |
| VIN pattern | KNDJN2A29E7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |