| Issue ID | 1570440 |
| Internal NHTSA # | 11218129 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2014 |
| File date | 27/05/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Engine started making noise then engine rod went through engine block while on highway traveling approx 60mph. Car stopped and coasted to side of the road while smoke poured from engine. Oil all over road and engine. Towed to dealership. Dealership says it's not related to recall #19v120. Contacted kia customer service. Case rep says it should be covered and they have to contact the district service rep in the area. Dealership refuses to help and keeps trying to sell new engine. District service rep won't give kia customer service any info. They've requested info twice with no response. I keep getting passed to voicemails with no return calls from kia customer service, i've tried email as well. |
| Vehicle Mileage at Failure | 121000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PARRISH, FL |
| VIN pattern | KNDJN2A27E7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |