| Issue ID | 1564594 |
| Internal NHTSA # | 11207840 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2013 |
| File date | 15/05/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I received a safety recall, dated april 12, 2019. Per recall, 19v120, to upgrade the catalytic converter at no cost to me. I called customer assistance center at 800. 333. 4542 and spoke with nicole who assured me there would be no cost to me. On may 13th, i visited a kia dealership on 4220 fredericksburg rd., san antonio, tx., and made appointment for may 16th and was told that a diagnostic was necessary and could generate a charge. Later that day i called to cancel the appointment in case of a charge and spoke to daniel, a cashier. To confirm cancellation, i called again on may 15th and spoke with edward in services and was told the appointment had not been cancelled. I asked him to cancel and he advised me to reschedule soon due to the recall. I told edward my concerns about paying for a diagnostic, and he said that if diagnostic was related to the recall, there would be no charge, but there could be a charge if the diagnostic found other issues not related to the recall. He said he would cancel appointment and i told him i would call later to reschedule. However, i will not have the money any time soon to pay in case there is a charge for the diagnostic. The mileage in my vehicle is 53,000, so i do not know how long i should continue driving my vehicle without resolving this recall issue. |
| Vehicle Mileage at Failure | 53000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | DNDJT2A58D7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |