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2013 KIA SOUL Steering Problems, Complaints and Defects

Issue ID	1664008
Internal NHTSA #	11326617
Manufacurer	Kia Motors America
Brand	KIA
Model	SOUL
Model Year	2013
File date	28/05/20
Component	STEERING
Product type code	VEHICLE
Description of the problem	Last year i took my vehicle to billion auto in iowa city (2 hours from where i live) to get my recall serviced. At this time my vehicle was losing power. When i took it to the dealership they had it in and out in 15-20 minutes and they said only had to do an update. Which was irritating, considering i had asked them to check my catalytic converter and they didn't. Because prior to that a mechanic in my town thought something could have been wrong with it. Well here i am in 2020, and i went back to this dealership (this is the only kia in my area). Last year in may there was a recall for the mdps coupling. The letter also stated that they extended the warranty to 100,000 miles- i'm right around 96,500 miles so i am still covered. I called the dealership and asked to get it fixed since i was experiencing noises in my steering wheel turning left or right/ and when vehicle is stopped. They said yes, i spoke with the service advisor and he told me that i would be covered. So i took my car up there thursday the 28th to get this serviced. Another worker told me in person my coupling wasn't that bad, and i could always come back in the future to get it repaired. He then further told me that my power-steering rack was making a little noise too, but that wouldn't need to be repaired for another 5-10 years. Then he charged me $65 dollars for a diagnostic fee, which is completely wrong. I called kia cooperate, spoke with numerous of folks. I was told on thursday by cooperate that they called the dealership and told them my complaint. But there was nothing they could do. So i called cooperate back demanding to talk to my case worker, [xxx] which she hasn't called me back. I feel like they aren't taking me serious. I've had two past recalls on this vehicle, and wasn't handled appropriately. I also shouldn't of been charged a diagnostic fee. I want a refund as well. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	96500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	OTTUMWA, IA
VIN pattern	KNDJT2A5XD7XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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Location of tire code
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Was defective tire repaired?
Date of manufacture
Type of child seat code
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBANU51028C005830 WBA8E36070NV04784 2HGFC2F86LH559631 WF0EXXWPCEGD10111 MR2KC3F3801431529 MNCDSFE408W734178 1FMRU1862XLC39094 5NMSG13D69H326357 1G1FG1R72G0168205 1FTEW3LP3SKE01869 3GNAXKEG4RL133305 7FART6H90ME300386

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2013 KIA SOUL Steering Problems, Complaints and Defects, Recalls and Failures

2013 KIA SOUL Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?