| Issue ID | 1458059 |
| Internal NHTSA # | 11083142 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2013 |
| File date | 01/04/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I suddenly started hearing a knocking sound coming from my steering column. I noticed it when i would make u-turns and when parking into a parking lane. After a day or two, the knocking began to be more frequent. I can be driving down the highway or stationary and the knocking will occur with a slight turn of the steering wheel also causing by wheel to be very loose. I dropped my vehicle off at the local kia dealership service department and they recommended the steering coupler be replaced. I declined services at that time and took my vehicle to another kia dealership. All i did was pull into the service department lane and spoke to a service department employee explaining what issues i am having with my steering and he immediately said " i don't even have to look at your car i know what the problem is; it is the steering coupler, we see this all the time but kia will not recall the soul model for this issue." i then went home and researched kia vehicles to find the optima vehicles had the same issue and were recalled. I then called the customer service 1-800 -333-4542 and submitted a complaint stating i do not feel safe driving and asked why this issue has not been recalled on souls as i see many complaints online about this issue and other kia models have been recalled for the same problem. My information was taken and i am expecting a call within the next couple of days from the department parts and service manager as the warranty expired after 60,000 miles and i currently 66,815 miles. I believe kia should be held responsible for this issue since they are aware of this ongoing problem with their product! |
| Vehicle Mileage at Failure | 66815 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLEARWATER, FL |
| VIN pattern | KN DJT2A63DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |