| Issue ID | 1727793 |
| Internal NHTSA # | 11398420 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2013 |
| File date | 21/01/21 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | A complaint to kia consumer affairs addressing concerns and issues with my 2013 kia soul in december 2020. The complaint was regarded to excessive oil consumption, low gas mileage,vehicle stalling and shutting down completely while in motion in the highway and faulty engine parts. I initiated a 2nd complaint about same issues in january 2021. Prior to all this in 2019 kia had a recall for ecu in which i strongly think is the onset beginning how issues i currently have have resonated into current issues leading up till (present). This year 2021, i called kia consumer addressing issues but rep. Stated, there were no engine campaigns or recalls issued at this time and insisted i call the dealership about issues with the vehicle. I called the kia dealership explaining to the service rep. An incident had occurred as i'm driving to work while in motion in ongoing traffic up a highway my car begin to stall like in limp mode and losing powertrain in the engine and shut off completely. While this happened the check engine lights were illuminated as the battery light, oil light and the check engine light were on all at the same time. I tried to start the vehicle but would not start. I called for 911 assistance for immediate help due to car shutting off on me in ongoing traffic. The state agent did not come in time, so dot happened to drive passed and slowed down and come back to help push my vehicle to the right side of the highway to safety. Eventually, 911 agent came and i explained everything to him as i called for roadside asst. To come and tow my car to the nearest auto shop. I phone the kia dealership the same day of this incident and explained everything, kia rep. Said that's because you show a recall open on your vehicle and need to bring the vehicle in for repairs. Ecu knock sensor was told by service mgr. This was the reason car shut down on me. Disappointed with kia |
| Vehicle Mileage at Failure | 159832 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TOCCOA, GA |
| VIN pattern | KNDJT2A52D7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |