| Issue ID | 1635872 |
| Internal NHTSA # | 11299775 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2013 |
| File date | 01/01/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 kia soul. The contact stated that the vehicle began to make a faint tapping noise that progressively got louder. The contact stated that while driving approximately 40 mph the tapping sound became more of a knocking sound. The vehicle stalled with the check engine warning light illuminated. The vehicle was taken to (southside kia located at 9401 atlantic blvd, jacksonville, fl 32225, phone number: 904-406-7779) who informed the contact that their vehicle was included in nhtsa campaign number: 19v120000 (engine and engine and engine cooling) however, due to the diagnostic reading showing a different code from the one indicated in the recall, the dealer stated they were unable to provide the repair. The contact stated that according to the information within the recall, the vehicle exhibited a similar failure. The manufacturer was made aware of the issue and informed the contact that there was no specific code for the recall repair. The manufacturer opened a case regarding the matter and informed the contact that a representative would be reaching out however, which was still pending. The approximate failure mileage was 103,000. |
| Vehicle Mileage at Failure | 103000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | MIDDLEBURG, FL |
| VIN pattern | KNDJT2A51D7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |