| Issue ID | 1563627 |
| Internal NHTSA # | 11207093 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2013 |
| File date | 03/05/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I took my car into kia of lagrange in lagrange georgia for a recall. My engine light was on and giving the code for the cadillac converter. They upgraded the cop ecu logic and reset my engine light. The next day my engine light was right back on for my cadillac converter. Kia is refusing to replace my cadillac converter even though the recall states if that was damaged it would be replaced. I have called the consumer assistance center for kia at 800-333-4542 six times now and each representative i have spoken to has assured me they would get this resolved and that no money would come out of my pocket and have been promised calls back all six times but never recieved a call back. |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAGRANGE, GA |
| VIN pattern | KNDJT2A59D7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |