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2012 KIA SOUL Visibility Wiper Problems, Complaints and Defects

Issue ID	1006131
Internal NHTSA #	10537246
Manufacurer	Kia Motors Corporation
Brand	KIA
Model	SOUL
Model Year	2012
File date	24/08/13
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Sat. 8-24-13, around 3:20 pm, i went out to my 2012 kia soul parked on the street, in part-shade, in a residential area of centerville, oh. The windows were cracked, and the temp outside was in the mid-80's. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when i heard a 'boom'. The back glass on the hatch back exploded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass. I wasn't quite sure what to do, so i called 411 information & asked for the kia dealership in centerville. They gave me the number to the dealership in huber heights. I spoke to the gm, who answered the phone & i explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered. The gm proceeded to tell me that it wasn't, and that they couldn't help me but that i could bring it in on monday, as the service center was closed at this time. I asked if he could give me the number to the centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either. I stated that it was less convenient for me, as i was on the side of the road. He still refused to help me in any way get the number to the other dealership where i purchased my car. The back window will cost anywhere from $265 - $440 to replace. Wow !!
Vehicle Mileage at Failure	57108
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MIAMISBURG, OH
VIN pattern	KNDJT2A6XC7XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3N1AB8CV2SY243244 JHMGH2350XS205043 SAJWA1CB8BLV14448 NMTJM58E10R012272 WBY21HH03SCU68197 WV4ZZZT15SS001201 WVWZZZAUZJP585539 WF0PXXWPDP9D36805 JMZBK143251186477 5GTDN13E668189863 SB1K93BE70E189536 WVWZZZ6RZCY042457

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2012 KIA SOUL Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2012 KIA SOUL Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?