| Issue ID | 1653239 |
| Internal NHTSA # | 11318796 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2012 |
| File date | 08/03/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My 15 yr old son (permitted driver), my husband, and i were driving when the car started to jerk, and then stalled completely in the middle of traffic! Luckily nobody was hurt, and we were able to get it towed to a kia service center. I have an open recall sc176. The diagnosis from kia fell under all of the criteria & symptoms with the recall. They first diagnosed it as a timing valve, sent a quote ordered parts,then called 2 hours before i am supposed to pick it up, and said my engine now needs replaced. It won't be warranted under the recall because a "code" did not appear. Mind you they found all of this out after they did the ecu upgrade with the recall. I know nothing about a code, but first it was misdiagnosed, then now i need a new engine, and the recall is still open for my vin. No engine compression test was done, and it took me calling kia headquarters for them to own a tech line case. I was told by headquarters they can only request info via email, then get a voicemail saying that they "called" them, and they said they cannot get the code. Not buying it, and this was a safety occurrence that happened with my son driving. Waiting on the diagnosis now from kia after the 4th request to them. |
| Vehicle Mileage at Failure | 127100 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MILFORD, IN |
| VIN pattern | KNDJT2A54C7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |