| Issue ID | 1612647 |
| Internal NHTSA # | 11270505 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2012 |
| File date | 09/09/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 kia soul. The contact received a recall notification for nhtsa campaign number: 19v120000 (engine, engine and engine cooling). The contact called rusty wallace kia of knoxville (701 callahan dr, knoxville, tn 37912, (865) 688-8886) and scheduled an appointment; however, the contact missed the appointment. While driving, the contact noticed a large amount of blue smoke coming from the rear of the vehicle and the check engine warning indicator illuminated. The contact continued driving to her destination. The vehicle was later towed to the contact's residence where her husband and son noticed a hole in piston number two. The vehicle was towed to the same dealer, but was not diagnosed or repaired. The contact stated that the vehicle still remained at the same dealer where they failed to honor the recall. The manufacturer was made aware of the failure and provided case number: 13379468. The failure mileage was approximately 116,000. |
| Vehicle Mileage at Failure | 116000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SPEEDWELL, TN |
| VIN pattern | KNDJT2A54C7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |