| Issue ID | 1559485 |
| Internal NHTSA # | 11203960 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2012 |
| File date | 04/04/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Hello, i had received a recall notice on apr. 24th, 2019 in regards to my vehicle. It indicated that they are having safety recall on the engine which is causing abnormal engine combustion. On apr. 4th, 2019 my car broke down on the freeway. When i had got it diagnosed the repair man showed me a picture of a hole in my motor due to overheating. On apr. 24th, 2019 i called kia and they had my car towed to my local kia dealership. 2 days later i receive a call from the dealership stating my repair has been denied due to my car being out of warranty. Never on my letter did it indicate my car needed a warranty nor did they mention that it was needed when they towed my car to the dealership. I am extremely upset, not only is my problems not being addressed but nor has my safety. I should be treated with car considering my engine busted and i had a great chance of my car catching on fire. Not only that but how am i supposed to replace an engine if all of the engines are having abnormal combustion? This is so disappointing and i will take legal matters if not addressed. They are now stating i have to pay to get my car towed back to my apartment and i am furious. Please help me. I can be reached at [xxx] or by calling [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tt |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | N. LAS VEGAS, NV |
| VIN pattern | KNDJT2A56C7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |