| Issue ID | 960745 |
| Internal NHTSA # | 10493834 |
| Manufacurer | KIA MOTORS CORPORATION |
| Brand | KIA |
| Model | SOUL |
| Model Year | 2012 |
| File date | 20/01/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Started car sunday at 1:30 pm. Notices gas gauge needle was below empty. Backed out of parking space, put the car into drive - no instrumentation at all. Tach at o, temp gauge at o, fuel gauge below empty. Shut off ignition and restarted engine - still no instrumentation drove slowly to nearest gas station to fill tank (i did not remember but i never lat the tank get below 1/4 full) too 2. 6 gallons to fill. Speedometer and odometers not working. Only dashboard light working is temp (outside) and the econ light. Made an appointment with university kia - huntsville, al - left car after describing problem. The call monday pm said they were unable to determine the problem and since it was mlk day there was no tech support available - need to keep car overnight. No loaner could be authorized. U. Kia called tuesday pm at 1:30 said they rebooted the computer and the gauges appear working but they probably would fail. Kia tech services were to order and instrument cluster from korea as there were none in the us. Would take several weeks to obtain and reprogram. I requested a loaner from the service manager but he could not authorize one. I requested he elevate the request ot the dealership owner or to kia management. He ([xxx]. Kia service person) said he would forward my request and call me tomorrow (wednesday) this is just not an acceptable level of service. I cannot be without a vehicle for several weeks - especially since this is a major failure in a new auto that they are not prepared to repair quickly. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 6850 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROWNSBORO, AL |
| VIN pattern | KNDJT2A64C7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |