| Issue ID | 1538057 |
| Internal NHTSA # | 11180092 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2019 |
| File date | 23/01/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I was driving in a normal freeway, beautiful day, suddenly for not reason my fron windshield got a crack, out of the blue, very scary. I did call kia right the way, i told them i was driving from la to san francisco on the freeway 5, on vacation for 4 days, what happen, i was afraid the crack continue expanding, they told me to take the car to a dealer & they will take care of it - when i came back after my vacation with the kids, we called went to dealer kia in glendale, they said was a rock!! Won't cover it, i called manufacturer again, they said don't worry go again to dealer they will help you out, nobody is helping us, car is not safe, we had been mistreated, verbally abuse 7 nobody is doing anything to help us out. Car was brand new, less than 30 days, defective, you can trust this car, it is a rip off!! Very upsted & deapointed with kia, 1st and last time. I have been driving for over 30 years, never had a situation like this with any car |
| Vehicle Mileage at Failure | 300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOS ANGELES, CA |
| VIN pattern | 5XYPG4A32KGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |