Issue ID | 1513199 |
Internal NHTSA # | 11151101 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2019 |
File date | 01/09/18 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | Refer to complaints 11111999 (7/17/18) and 11142824 (10/26/18) on this site which are similar. When driving in dark, rural areas with low beams on, two inverted "half moon" shadows disrupt the driver's ability to see. As the vehicle turns, these headlights also turn (as they are designed to do) and this makes the disruption to safe operation even worse. This was reported to the dealer after delivery (8/2018) and we were referred to kia consumer affairs. They opened a "case", then closed it abruptly, and after further complaint, have reopened a new "case". They have stated they will do nothing about this issue as their position if that the vehicle is "performing as designed". As they abruptly closed the first case they offered "free 3-year maintenance" (oil changes) which we refused as this is a significant safety issue. We cannot drive the vehicle at night, nor use this 7-passenger vehicle to transport our grandchildren, making it virtually useless for our needs. Kia has confirmed they will not address this "case" other than to leave it "open" we urge nhtsa to conduct an investigation of this unsafe vehicle and the non-responsive kia organization who are refusing action and hiding behind their "performing as designed" excuse. |
Vehicle Mileage at Failure | 1500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CARBONDALE, CO |
VIN pattern | 5XYPKDA50KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 06/11/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |