| Issue ID | 1631032 |
| Internal NHTSA # | 11292186 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2017 |
| File date | 11/10/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I brought my vehicle to the dealership dec 09 2019 (mileage 56176) as instructed by service tech in order for them to check reason this vehicle is using a lot of oil in between oil changes. Service tech checked oil and found oil was down 1. 25 qts. Service tech opened tech line case and sent pictures to kia. I was instructed to return to dealership to recheck oil level in 1000 miles. Today, dec. 30 2019, (mileage 57231) i returned to dealership. Oil was down 1 qt. After 1055 miles. If you do the math, engine only holds 5. 5 quarts of oil, if i go the entire 7500 miles in between oil change(as per owner manual) i would be out of oil. Service tech added 1 qt. Oil and put in a sealed dipstick so i cannot check oil level. How am i to know oil level? I park vehicle in my garage. When i questioned tech about this he said it was on kia |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DAHLONEGA, GA |
| VIN pattern | 5XYPG4A32HGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |