Issue ID | 1327959 |
Internal NHTSA # | 10917569 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2017 |
File date | 22/09/16 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Problem: intermittent problem with advanced smart cruise control and autonomous braking on a new 2017 kia sorento with less than 1100 miles. What happened: when using the advanced smart control feature, the smart cruise control will shut down randomly. On four occasions, while driving with smart cruise control, on a highway on a clear day, my kia's dashboard lit up with "check smart cruise control system." these additional warning lights lit up on the dashboard: anti-lock brake warning light, electronic brake force distribution system warning light, master warning light, and electronic stability control indicator light. The cruise control will not work and all lights stay on until the vehicle is turned off and then back on. After one occurrence, i took the vehicle to the dealer to diagnose the problem. As this only happens randomly they were not able to replicate the problem. The vehicle was also not storing any diagnostic codes. After the 3rd time it was in the dealer for the same issue they said a code was stored. They said it had something to do with the camera mounted on the top of the windshield. The service tech disconnected and reconnected the camera with the thought that it might be a loose connection. The same issue happened again after they adjusted the camera. They have a new camera on order but it is not in stock anywhere in the country. This is a serious safety concern. I contacted kia motors consumer affairs several times, and they just send me back to the dealer. Problem is still unsolved. |
Vehicle Mileage at Failure | 1099 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NEW MARKET, MD |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 23/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | 65 |
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Was defective tire repaired? | |
Date of manufacture | |
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