| Issue ID | 1580210 |
| Internal NHTSA # | 11230405 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2017 |
| File date | 01/08/17 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The front seat head rests push the head way too far forward and actually hurt my neck/shoulders when driving. Manual says some models have fore-aft adjustable headrest. Unfortunately mine do not, as i found out well after i purchased the suv. Did see same item in online discussions. My fix as suggested in online forum, was to turn the headrest around backwards. At least that prevented from the extreme head forward position, but also had to strap an additional cushion so that it was not too far back, as when you turn backwards it goes extremely far back. This is a known online issue and kia should supply a proper adjustable headrest as this would be a safety issue in an accident. |
| Vehicle Mileage at Failure | 2500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTE, NC |
| VIN pattern | 5XYPK4A56HGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |