Issue ID | 1538650 |
Internal NHTSA # | 11180524 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2017 |
File date | 02/02/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Feb. 2nd 2019 my 2017 kia sorento stalled twice in the driveway. My husband took it for a drive and it made a loud noise upon acceleration. He suspected it was the engine and it was towed to the dealer feb 3rd. Feb 5th the service department finally called and said the engine failed and we will need a replacement. He stated since my husband did the oil changes and did not have documentation it would not be covered under warranty. My husband always did our oil changes and never had this problem. An engine should not fail in less than 2 years and i realize this is happening to many kias. We learned our lesson the hard way and will be paying out of pocket for repairs. My car has been in the shop for 2 weeks now. There is no engines available in the us and maybe they can get one from korea but shipping takes a week once they find one and the work will take a week. So i'm paying for a car i can't drive for at least 4 weeks. So frustrating. I called the service department feb 15th to check on the status of finding an engine for my sorento, he stated he would check with the parts department and call me back asap. Still waiting. |
Vehicle Mileage at Failure | 52000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HEGINS, PA |
VIN pattern | 5XYPGDA5XHGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 21/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |