| Issue ID | 1556401 |
| Internal NHTSA # | 11196645 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2016 |
| File date | 15/04/19 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2016 kia sorento. While driving approximately 35 mph, the steering ability became very loose and the vehicle pulled to the right. Car rocks back and forth and makes quick movements from side to side. This happens from 50 mph up to 75-80 mph. This causes the car to be extremely hard to control. The contact took the vehicle to jim shorkey kia (10785 perry hwy, wexford, pa 15090) where it was repaired for front alignment failures. Neither place wanted to address a steering issue, neither dealership checked the steering had new brake (front) replacement, alignment, tire balacnce, inspection and new tires. After $1,000 expense still resolving this problem. The failure recurred on april 15, 2019 and was currently back at the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,280. *tt consumer stated no suspension problem- could not determine the problem, it seems to be unclear. Repair and service personnel seem to think it is the tires or steering. There has been at least 7 complaints regarding steering problems. |
| Vehicle Mileage at Failure | 26280 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | BRIDGEVILLE, PA |
| VIN pattern | 5XYPHDA54GGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 28/03/15 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CENTURY III KIA |
| Dealer's telephone number | 412-466-4166 |
| Dealer's city | WEST MIFFLIN |
| Dealer's state code | PA |
| Dealer's ZIP code | 15122 |