| Issue ID | 1494208 |
| Internal NHTSA # | 11123623 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2016 |
| File date | 16/05/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | When starting up car, vehicle shakes violently from engine, and then dies. This is an intermittent problem, and because kia technicians cannot find a problem, and cannot replicate it - they are brushing the problem off. Their techline is useless. I escalated the case to the customer relations line they told me they cannot do anything unless they can replicate the problem. They even suggested that i use my phone to record each time i start up the car so i can send them the video. And then they were nice enough to tell me that i need to pick up my vehicle immediately as it had no problem. This was not acceptable, so i attempted to contact corporate where a representative called me once, left her number and i returned her calls on numerous occasions and she has never called me back. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTH SAN FRANCISCO, CA |
| VIN pattern | 5XYPG4A35GGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |