| Issue ID | 1491918 |
| Internal NHTSA # | 11121787 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2016 |
| File date | 21/08/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | We bought our car from carvana june 19, 2018. On june 27th the vehicle wasn't responding to acceleration. It was stalling. It would go into reverse but as soon as i put it in drive it would stall. Upon inspection the service person heard a noise coming from the belt area. Upon further inspection they found the water pump leaking profusely covering the splash shield. The sop water pump and gasket were removed and replaced. They topped off the coolant and test drove the vehicle and it began operating as designed. On august 21, 2018, the car started hesitating when i pressed the accelerator while driving on the freeway during rush hour traffic. After it had been parked all day i backed the car out of the parking garage and once i put the car in drive it stalled. Again, i started the car, accelerated and the car stalled as i was entering the freeway. I had to pull over to a side parking lot and call roadside assistance. The car was towed to horne kia. The service attendant called and explained the the high performance fuel pump was not moving fuel into the motor causing the stalling. I asked if this was connected to the the other stalling issue and he said, no, not at all. I feel that there is a serious safety concern and i would like this to be looked into as a possible recall issue. I'm consistently having a stalling issue. The on board car diagnostics is not detecting an issue. This is a 2016 kia sorento with 30k miles. |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GILBERT, AZ |
| VIN pattern | 5XYPG4A3XGGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |