| Issue ID | 1535791 |
| Internal NHTSA # | 11174969 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2015 |
| File date | 17/03/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My kia lost power while driving on march 17, 2017 on the highway. After kia replaced the motor i realized that during cold weather my car won't start at all. I've had several diagnostic tests done but nothing shows up. I've even had the manager of the service department come to my location with the diagnostic device, because i was once again stranded and had just paid to have the machine put on my vehicle the day before. Again nothing showed up. It only happens during cold hard freeze weather. I've filed a report with kia and to this day no one has contacted me. Next issue is a clicking noise while driving vehicle coming from the steering wheel and of course it's not covered. Lastly, i just recently noticed that the smell of gasoline coming through the vents after filling the car with car and driving minutes later there's a strong smell of gasoline throughout the whole car. Kia has the worst customer service. They wont give you a rental car nor do they return or follow up on complaints. |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUMBLE, TX |
| VIN pattern | 5XYK3A69FG5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 85 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |