| Issue ID | 1715555 |
| Internal NHTSA # | 11386673 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2015 |
| File date | 08/08/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Gossett kia on mt. Moriah in memphis, tn replaced my engine in 2019 due to a recall but after my engine was replace my check engine light has constantly been coming on. I have taken my kia sorento back to the dealership numerous time only to be told that i am not putting my gas cap on right or tat my gas cap needs to be replaced. I have purchased 3 gas caps from this dealer ship. I will be driving down the street and the check engine light will just come on. This issue did not start until they put in the new motor. However no one at the dealership checked the censor. I have replace numerous parts on my car and all the replacements were done at the dealership. I have requested from the dealership a print out of all the repairs to my kia and as of today's date i have not received it. I have mad the request 3 times. Once over the telephone and 2 times in person . I feel defeated but i am not giving up. They need to find out what the problem is. I am 71 years old and they seem to think i don't know what i am talking about. My name is [xxx] and i live at [xxx] my phone # is [xxx] i have an appoint to take my truck to kia again to check the engine light 01 08 2020. If they had checked the censor when t his first happened it would probably still be covered under my warranty. Now i will probably be out of pocket to replace the censor. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MEMPHI, TN |
| VIN pattern | 5XYKT4A64FGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |