| Issue ID | 1486996 |
| Internal NHTSA # | 11115737 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2015 |
| File date | 22/06/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Purchased this 2015 vehicle from a regional pa/nj reseller named carsense in november 2015 with 15,000 miles. Maintained regular service and oil changes, although not always with castrol oil, as required for the carsense extended warranty. Driving on the highway returning from the beach when the engine started a slight knock when accelerating. Stopped and checked the oil level which was fine. Just at 3,000 miles on the oil at the time. No check engine light. Drove further and the check engine light came on and then the engine stalled. Towed to a kia dealer and told engine was seized. As i am a second owner the 100,000 mile warranty did not apply. Vehicle was 909 miles over the 60,000 mile warranty and not covered. Escalated with kia consumer affairs who i chased for over a week with escalation requests. Final answer ... We are sorry but the car is out of warranty. Would not offer any relief on either parts or labor. Replacing the engine to the tune of $5,400. 00 including replacing a starter which mysteriously "burned up". We have found many similar stories with engine problems that are most likely related to the 2012-2014 2. 4l engine recall. |
| Vehicle Mileage at Failure | 60909 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EAST NORRITON, PA |
| VIN pattern | 5XYKTCA69FGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |