| Issue ID | 1373189 |
| Internal NHTSA # | 10980300 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 23/04/17 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | The panoramic roof fixed panel is shattered. When we returned home from church, we heard a rattling noise and opened the panel and saw the entire back panel is shattered with pieces of glass shards in the back seat. Looking at the top of the car the glass was actually separating from the frame which could not have been caused by rock, hail or anything else but faulty manufacturing. I contacted kia grossinger dealership and was advised to bring in the car for them to look at and determine the cause. I advised them for safety reasons i would not drive the car and would be willing for them to pick it up and get a loaner. They advised this wasn't feasible. I then called kia customer care and they have taken my claim k3444320 to address the dealership's inability to determine cause, reimburse the glass dealer through the warranty and acknowledge the defect and do a recall. |
| Vehicle Mileage at Failure | 43800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | 5XYKWDA78EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |