| Issue ID | 1605024 |
| Internal NHTSA # | 11258560 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 24/09/19 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 kia sorento. While attempting to accelerate from a stop, the vehicle rolled back and raised up. The contact heard a loud noise and pulled the vehicle over to the side of the road. The contact checked the tires and found no failure. The vehicle was towed to the contact's home. The following day, the vehicle was towed to kia of lansing (5737 s pennsylvania ave, lansing, mi 48911, (517) 393-5700) where the contact stated that the staff was rude. The contact called the manufacturer and was referred back to the dealer. The vehicle was still under warranty and the dealer discovered that the rear differential had collapsed in the rear of the vehicle. The dealer informed the contact that the cost for the repairs would be approximately $3,000. The contact wanted to check for possible recalls. The dealer stated that the contact only had a five year warranty; however, the contact stated that the vehicle had a ten year or 100,000 mile warranty. The contact managed to get a loaner vehicle while the vehicle was being repaired. Afterwards, the contact felt that the steering was off and the manufacturer referred her to another dealer. The contact refused and did not feel safe driving the vehicle. The steering was not repaired again. The failure mileage was 34,685. |
| Vehicle Mileage at Failure | 34685 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | LANSING, MI |
| VIN pattern | 5XYKWDA71EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |