| Issue ID | 1600296 |
| Internal NHTSA # | 11255030 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 03/09/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 kia sorento. While driving, the accelerator pedal traveled to the floorboard, but the vehicle did not accelerate. The contact glided into a parking lot and shut off. The vehicle was towed to the contact's residence. An independent mechanic tested the vehicle, recharged the battery, and stated that the engine was destroyed after a loud knocking sound was heard when attempting to restart the vehicle. Battleground kia (2927 battleground ave, greensboro, nc 27408, (336) 295-1542) was contacted and attempted to get the contact to trade in the vehicle and purchase a new one. The contact searched the vin on the nhtsa website and did not see any recalls. The manufacturer was contacted, provided a case number, and arranged to have the vehicle towed to the dealer. The dealer confirmed the vehicle was not included a recall and would refer the case back to the manufacturer. The contact called back and was informed that the case was declined with no reason given and the case would be escalated to a higher level. The failure mileage was 107,000. |
| Vehicle Mileage at Failure | 107000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | GREENSBORO, NC |
| VIN pattern | 5XYKU4A78EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |