| Issue ID | 1394601 |
| Internal NHTSA # | 11010552 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 05/07/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Car began randomly not starting. New battery installed in november 2016. Repeated issue 6 days later and again 6 days after that. Remembering back to first time i pushed the start button twice, put foot on brake and put car in reverse and back into park. Car started. First time on a relatively steep driveway. All other times on flat ground. All incidences in a driveway/garage. Took to southwest kia round rock (texas) where it was not able to be duplicated. Replaced brake switch since diagnostics was showing a history. Also fixed a recall item (rear wheel speed sensor) which i never received a recall letter for. Took car home and that evening it would not start. Performed the work around and it started. It has been with the dealer 7 days now and they have been unable to replicate it. Claimed they opened a tech line but when i called kia consumer affairs to open my own file case i was told they show no record of a tech line being opened. My consumer affairs case number is 12421090. I have now emailed the gm, service manager and the service advisor after having no communication from them at all for the last week. I am concerned it will fail while driving and fear the safety issue this could cause - being hit by another car, etc. The car is still under warranty. It has 40k miles on it and i've owned it for 3 yr and 8 mo. |
| Vehicle Mileage at Failure | 400000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CEDAR PARK, TX |
| VIN pattern | 5XYKU4A7XEGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |