| Issue ID | 1382547 |
| Internal NHTSA # | 10993259 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 01/04/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On april 1st, the engine on my vehicle failed. I had it towed to midas for repair. The mechanics informed me of excessive sludge in the engine that resulting in the timing gear and timing solenoids failing. On april 7th, i learned that kia was recalling specific makes and models for engine failure through a friend. Upon investigation online, i saw several stories published about the information. Subsequently, i contacted the dealer where i purchased the vehicle. Since purchase, i moved out of state. I was told to contact the nearest dealer, which i did. I had expected a return call, but never received one. I also contacted kia directly. They informed me that a recall notice would be sent to my home the week of may 19th (keep in mind it is april 7th). Nonetheless, midas replaced the timing gear at approximate $1,500 and another mechanic replaced the solenoids at $175 plus parts. He also noted that there was an issue with the crankshaft position sensor and camshaft position sensor. I contacted the local kia dealer to schedule an appointment to have the vehicle looked at. When i explained to the service representative that there was an recall on the vehicle for possible engine failure, she advised me that it was only a bulletin and to bring the car in to be inspected. The next week, when driving the vehicle to the dealer and while attempting to pass a car with an 18-wheeler coming in the opposite direction, the engine failed. I had to have the car towed to the dealership where it has been ever since. I was informed by the service department that they were working with kia because i needed a new motor, and they asked for service records. I did explain that i did not have a complete record of oil changes. See attached email. I was informed today that kia has denied my claim. The dealer is attempting to get the district manager to push for approval. |
| Vehicle Mileage at Failure | 136000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENVILLE, MS |
| VIN pattern | 5XYKT3A62EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |