| Issue ID | 1647431 |
| Internal NHTSA # | 11311499 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 01/02/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My vehicle has automatic locking doors and will lock automatically when shifting the suv from park into reverse or drive and then will unlock once placed back in park. However recently this function stopped working altogether and the locks on the doors will no longer lock when shifting the car from park into another gear creating a safety issue. Furthermore, due to this electrical/safety issue the lock/unlock button on the door no longer works and as well due to the same issue. Nor can i lock the vehicle with the key fob. In googling this problem, i have found out thousands of other kia owners are having the same issue and the only remedy from kia is to replace a $1500 computer as in manufacturing they soldered a $3 relay switch onto the computer board and they will not /cannot replace the faulty relay that seems to be causing this problem. Hence this is the reason why i am reaching out to the nhtsa as i feel that this is a electrical /safety issue and the only way to lock my vehicle securely is to walk around the vehicle and lock each door individually. Please help me and the other thousand of kia owners whom are having this problem. |
| Vehicle Mileage at Failure | 75000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SALEM, NH |
| VIN pattern | 5XYKTDA69EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |