| Issue ID | 1541804 |
| Internal NHTSA # | 11182870 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 27/02/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In november of 2018 my key fob stopped working effectively. The fob will only open the front driver side door. I contacted crain kia in fort smith and spoke to tim in the service department who stated the problem could be something as simple as changing the battery in the fob. After changing the battery in the fob, the fob still would not open the passenger door or the doors in the back seat. I noticed something was wrong when the driving and the locks would click on and off as if i were using the fob. Even when stationary the lock would do this. On february 27,2019 my husband took the vehicle to the service department at 7:30 am and was told this would take 2 hours. At 3:00 pm the service department has not called. My husband called and was told by tim that they were unable to fix this issue yet was charged $131. 70 !!! I feel that this has been a terrible injustice. Surely the mechanics knew that this was not an isolated defect from the very beginning |
| Vehicle Mileage at Failure | 53000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT SMITH, AR |
| VIN pattern | 5XYKT4A7XEGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |