| Issue ID | 1439135 |
| Internal NHTSA # | 11062367 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 01/01/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Passenger door locks do not unlock. They do not unlock with key fob, they also do not unlock using the unlock button on the drivers door. Even pulling the handle to open from the inside does not work, they have to each be individually manually unlocked, which mean i have to crawle in through the drivers door across to unlock front passenger door and then into the back to unlock those doors to let my 3 kids in. If we were in an accident it would take an extraordinary amount of time to safely free them. This is all the time when car is in park, when it's off and when it's running. This problem was progressive, at first just occasionally would not work, over time it has happened more and more frequently and now its always like this, for at least 6 months locks have not worked at all. I have taken it into kia and was told they could not do anything without charging me $150-$300 just to see if they locks really aren't working, i will not pay to prove this to them, and they refuse to even watch me do it unless i pay them. Burglar alarm also stopped working when this first started. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MANCHESTER, NH |
| VIN pattern | 5XYKT4A78EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |