| Issue ID | 1500138 |
| Internal NHTSA # | 11131590 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2014 |
| File date | 15/08/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | On or about 8/15/2018 @11:45 pm i was involved in a car / deer accident. A small heard of deer bounded out of the woods and one jumped over the front of my car. I swerved right and hit head on with a tree at about 45/50 mph. The car contacted around the inside of the passengers headlight. "the air bags did not deploy". I contacted kia of america and spoke with a mr. Gustavo. A claims person, and of course told him the whole story of the accident. He asked me what i wanted to happen / do. I explained that i wanted kia to sent out a recovery team to pick up the vehicle because it is defective, unsafe and a danger to drive and that there was no way i was going to put my wife and children back into that car. Then on or about 9/6/2018 @12:08 mr. Gustavo called me and informed me that kia, more or less, refused any responsibility and they were not going to do any thing to help me out with this vehicle. I asked to be put thru to a supervisor at that point who is a mr. Jeff stroupa, claims supervisor # 949-468-4620. I explained the whole situation to him and that my wife is completely affaird to drive the car and refuses to put our children in this vehicle as it is defective, unsafe and dangerous to drive on the highway and that this vehicle should be destroyed. I also told him i wanted him to sent out a recovery team to pick up this vehicle. He ask me to send him pictures and i did so on or about 9/18/2018. I also had to send mr. Stroup another message on or about 9/24/2018 @ 8/30 pm, my time, because i hadn't heard back from after i sent the pictures. I still have not heard from him to date, 9/25/2018 @ 248 pm. |
| Vehicle Mileage at Failure | 87541 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUBBARD LAKE, MI |
| VIN pattern | 5XYKT4A79EGXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 47 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |