| Issue ID | 1602970 |
| Internal NHTSA # | 11256960 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2013 |
| File date | 27/08/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have a 2013 kia sorento that completely stopped working as i was driving down a busy highway. It was towed to a dealership who after two days of waiting stated my engine was locked up and it was cost $8500. I knew about this engine recall for kia and i then contacted kia customer service to see if there was anything they could do to help me. I got a case number and after two and a half weeks of waiting and being told someone would call me back in 2-3 days every time i called they relayed the news that there was no way they could assist me. The reasons being that my vin number was not associated with the recall and my warranty had just ended in january, this happened in august. After politely telling this kia employee that even though it sounds like the same issue from the recall there is no way you can assist? She firmly said no, it is very vin specific. I have $71,000 miles on my car and get oil changes regularly. There is no reason my engine should have locked up. I almost had this car paid off and now i am stuck with no answers and no assistance. I am very unhappy. |
| Vehicle Mileage at Failure | 71000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KATY, TX |
| VIN pattern | 5XYKT3A15DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |