| Issue ID | 1552401 |
| Internal NHTSA # | 11193381 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2013 |
| File date | 27/03/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On 27 march 2019 i parked my 2013 kia sorento at the post office. When i returned, the car would not start. I called aaa who tested the battery and found it ok. The driver suggested it was the starter. I had to car towed to my regular mechanic as that is where i buy tires and figured i would have the tires rotated at the same time. This place tried a starter and that did not solve the problem. The next day they tried two additional starters before determining that my engine had seized. Please note that i have 79,112 miles on this vehicle and have maintained it properly. I have all my service records. Ultimately i had to have the car towed (at my expense) to the dealership. After not hearing from the dealership for 2 days, i called them. They said they did not know anything. I then called kia customer service and obtained a "case number" which is 13103094. No one at the dealership will tell me anything about the status of my car and when i call customer service i am told that i have to wait a minimum of 4 working days. In the meantime i must travel by uber which is getting quite expensive. I read an article in forbes about a recall in 2017 about this same situation, but apparently in a different engine. I am appalled that this should happen in an engine with so few miles. I do not know what recourse i have. |
| Vehicle Mileage at Failure | 79112 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLESTON, SC |
| VIN pattern | 5XYKWDA27DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |