| Issue ID | 1629353 |
| Internal NHTSA # | 11291005 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2013 |
| File date | 19/08/19 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | We experienced literally everything described on the last letter for the recall on our 2013 kia sorento's ecu, including the vehicle shutting off in the middle of active intersections, highway, and normal driving operation(s). My wife and i own a vehicle (2013 kia sorento), that is the subject of your "voluntary service campaign to update the engine control unit (ecu)". After the ecu unit was replaced we received the attached letter from kia that states he has a warranty on the engine for as long as we own the vehicle. Despite this letter, we've been told by kia usa corporate and lithia kia of anchorage that our vehicle is no longer covered by a warranty due to mileage. I expect someone in a higher level management to explain, asformerly requested. As of december 23, 2019, we had our vehicle towed to lithia kia of anchorage to attempt to have the vehicle diagnosed, and communicate with kia usa. Kia has decided to stop communicating with us and will not share any information with our law firm, per their own guidance. We are hoping this will complete this tedious method of vehicle repair(s). Kia needs to explain to us why it will not honor the warranty as stated in the letter. I am a retired disabled veteran and can be reached at any hour. Per my law firm's instruction(s), we have contacted and filed a claim through the state of alaska attorney general's office as well. |
| Vehicle Mileage at Failure | 116400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JBER, AK |
| VIN pattern | 5XYKT4A68DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |