| Issue ID | 1497198 |
| Internal NHTSA # | 11129132 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2013 |
| File date | 03/09/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | In early may, the airbag light on my dashboard came on for no reason. My 2013 kia sorento was in park. I took the car into the local kia dealership and had the service code scanned. The code came back saying the passenger-side seat mat airbag sensor was the issue. They said there were no recalls and that the mat could malfunction if it got water on it or if electronics were placed on the passenger seat. I informed the service clerk that neither situation was happening at the time or anytime before the light illuminated. The service clerk said that kia recommended resetting the code, and he hoped it would solve the problem. The light stayed off for almost 4 months. Fast forward to last week. The dashboard airbag light came on again for no reason. My car has not been in any type of accident. My passenger seat has not been in contact with water or had electrical devices resting on it. I took my sorrento in again and had them read the code. It came back with the same problem, the passenger seat mat. My car is only at 83,000 miles, and was at 79,000 when the light first came on. They quoted the repair costs at between $1500 - $2000. I have attempted to contact kia, two times, through their customer complaint option on their website, but they have not responded. They have had airbag-related recalls with several other kia models of the same year, but the sorento is not included. This is a major safety issue that should be covered under a recall. Something is obviously wrong with their airbags when they go out at lower mileage. Is there anything you can do to help with this matter? If i am having this problem, so are others. Several people are saying the same thing on various internet sites. Please help! They say my airbags will not function with the light on. |
| Vehicle Mileage at Failure | 83000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLARKSVILLE, TN |
| VIN pattern | 5XYKT4A24DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |