| Issue ID | 1566062 |
| Internal NHTSA # | 11208930 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2012 |
| File date | 10/11/18 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | When going over speed bumps, my car sounded like a tin can particularly when cold outside. Thought it could be shock absorbers. A local car repair place replaced strut mounts, brake pads and new shocks at a cost over $3000. After paying for this, my car made the same sound which i captured on video. I did some research and found numerous other complaints about suspension system on this model kia sorento. I provided this information to repair shop and returned for proper fix. They discovered a technical service bulletin for this car #sa178. They made this correction and told me to contact kia for reimbursement. Kia refused saying that because it was out of warranty and not repaired at a kia dealership they could no help me. This is an ongoing problem with sorentos, but there has not been a recall notice for this vehicle. I am out of pocket over $3k. Not happy. |
| Vehicle Mileage at Failure | 90000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CARY, NC |
| VIN pattern | 5XYKWDA2XCGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |