| Issue ID | 1402026 |
| Internal NHTSA # | 11018703 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2012 |
| File date | 17/06/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Kia sorento engine recall - my car was delivered to the dealership on 6/17 due to engine failure which was associated with the recall. They called me to pick up my car on 8/19. After exiting the lot, i continued to hear the metal grinding sound in the engine area to the right of the passenger side, additional noises could be heard in the rear axle and an extremely tight steering wheel when turning. I immediately called the dealer and spoke with the service manager who asked that i return the vehicle. I returned it on monday morning, 8/21 and waited 3 hours while they checked the car. The manager then informed me that i needed a new steering shaft which would cost me $518. My car did not have a tight steering wheel when i last drove it before being towed into the dealership lot. The technicians had to pull my car apart to replace the engine and adjusted my steering shaft, which they are unwilling to repair or replace. In addition, kia also owes me over $900 for a previous repair and two expenses that was originally submitted on 6/21. As i continue to keep a log of all my calls to kia and the dealer to make my case against the company. The car has not improved with a refurbished engine, it has become worse, which places me and my family in danger. I have given all the documentation to my attorney to file a formal complaint with the company and with the necessary regulatory body. My car was working efficiently before breaking down and i would like to be reimbursed and my car fixed or replaced. |
| Vehicle Mileage at Failure | 108000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GOSHEN, NY |
| VIN pattern | 5XYKTCA61DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |