| Issue ID | 1315410 |
| Internal NHTSA # | 10904193 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2012 |
| File date | 07/08/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My car shut off while driving on the highway (doing about 70mph) back in the summer of 2013. Luckily, there was no traffic so i was able to coast over to the side of the highway to restart my car (push button start). They said it was the crankshaft sensor. On august 7, 2014 (44,516k), 8 oil changes using synthetic oil and kia oil filters (2 generic), my engine was making a fluttering noise and then a knocking noise. End result, they said i neglected my car and needed a new engine. Kia motors outright refused to fix my car under the warranty. Even when proof of oil changes was done. I had no warning whatsoever. No smoke of any kind coming from the tailpipe, not sluggish, no warning lights, nothing. Kia motors never fixed my car. It sat dead in my driveway for over 15 months. I finally wrote a letter to the owner of the dealership back on june 3, 2015 and she contacted me in october and said that, "if anyone has pull with kia, it's me, i own the dealership, and they won't even talk to me about your car." she ended up replacing my engine with a used one, got it all ready for inspection and put newer tires on it so that it would pass inspection and offered to pay for half the cost ($4200, i paid $2100). This is a very big problem. I am hearing of more and more people having the exact same issue i did. Even one person who stated all of their vehicles maintenance was done through the dealership and kia motors still refused to fix their car under the warranty. Something needs to be done about this. Let's not wait until god forbid someone gets killed because of this issue. |
| Vehicle Mileage at Failure | 44516 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TOWNSEND, MA |
| VIN pattern | 5XYKWDA23CGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |