| Issue ID | 1497079 |
| Internal NHTSA # | 11128846 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2012 |
| File date | 07/10/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 2012 kia sorento was serviced at dealership on regular basis. October 7, 2017 caught fire and burnt to the ground. Called kia and they would do nothing! Stated they did not deal with consumers and to deal with my insurance. Insurance only paid book value and was unable to purchase a vehicle with that amount! I did everything by the book and kept my kia in excellent shape and they did not stand behind their product! I had a appointment to service on monday and it burnt on saturday! I found out that they had issued a recall and i am sure that the dealership would have taken care of it at service ( i did not receive a recall notice). My niece was driving from kentucky to my home in virginia (her vehicle was broke down and the drive was a hour away). The vehicle started making a noise at which time she pulled off the road and then the vehicle died and started smoking. It was night time and she called me and i started on my way to meet her. She exited the vehicle and went to raise the hood but two guys had stopped to see if they could help and one seen the red of the fire in the crack of the hood and advised her to get away. Within seconds flames engulfed the inside of the vehicle and burnt completely by the time the fire department arrived. The fire chief told me when i arrived that it was definitely electrical. We were blessed that my nieces 6 month old was with me and not in the vehicle with her because she would not have been able to get her out! Very disappointed in kia and i was a huge fan but not anymore after dealing with customer service! I do not feel it is fair they are not held responsible for their product! They would not help me at all! |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RAVEN, VA |
| VIN pattern | 5XYKTDA65CGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |