| Issue ID | 1293291 |
| Internal NHTSA # | 10876527 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 18/06/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 6/18/16 my driver side front door would not open from the outside. I had been having ongoing problems with the remote key not working also. During routine oil changes, i would ask for the remote key to be checked and the service people would state they could not duplicate the problem. On 6/24/26 i took the car into my local kia service shop. They told me that the latch inside the door needed to be repaired and charged me $400. 00. While waiting for my car, i googled to see how much the latch should cost, but instead i happened upon s website car guru and found out that multiple people have been having the same problem. Some with multiple door latches gone bad. Some have been locked inside the car too. I it old the service guy what i saw on the web and ask why hasn't there been s recall. He respectfully told me to call the manufacturer. I did right then and there and put in a complaint with a kia consumer complaint case manager. Other say they have been reporting to kia and they won't recall the faulty latch. Not being able to get in and out of your car is very unsafe. This is a widespread problem and we need help. Thanks. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LANSDALE, PA |
| VIN pattern | 5XYKT3A14BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |